Effective Date: 30/5/2025

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1. Introduction
24 Books ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This policy outlines how we collect, use, disclose, and store your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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2. What Personal Information We Collect
We may collect the following types of personal information:

• Full name

• Contact details (address, email, phone number)

• Business details (ABN, company name)

• Financial information (bank account details, tax file numbers, accounting records)

• Any other information you provide that is relevant to our services

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3. How We Collect Personal Information
We collect personal information directly from you when you:

• Engage us to provide bookkeeping or accounting services

• Contact us via our website, email, or phone

• Subscribe to newsletters or updates

• Use our website or social media pages

 

We may also collect information from third parties with your consent (e.g. your accountant, financial institutions, or the ATO).

 

4. How We Use Your Information
We use your personal information to:

• Provide bookkeeping and related services

• Communicate with you about our services

• Comply with legal and regulatory obligations

• Improve our services and website

• Maintain internal records and client relationship management

 

5. Disclosure of Your Personal Information
We may disclose your personal information to:

• Our employees, contractors, or related entities

• Professional advisers such as accountants or legal representatives

• The Australian Taxation Office or other government agencies, as required

• Cloud-based service providers used for data storage or client management (all providers used comply with Australian privacy standards)

 

We do not sell or rent your personal information to third parties.

 

6. Data Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. Your information may be stored electronically or in hard copy and is secured with appropriate safeguards.

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7. Access to and Correction of Your Information
You have the right to request access to the personal information we hold about you and to request corrections if necessary. To do so, please contact us using the details below.

 

8. Cookies and Website Analytics
Our website may use cookies and analytics tools to improve user experience. These tools may collect data such as your IP address, browser type, and pages visited, but do not personally identify you.

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9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.

 

10. Contact Us
If you have any questions, concerns, or complaints regarding your privacy or this policy, please contact:

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  24 Books
  Email us: hello@24books.com.au
  Phone us: 0417 197 358
  Website: www.24books.com.au
  Address: Clare, South Australia, Australia